Refunds

Refund Policy - Japan Centre Textile

Your satisfaction is our priority at Japan Centre Textile. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to provide clarity and ease of mind.

Eligibility for Refunds:

To be eligible for a refund, please ensure you request it within 30 days of receiving your order.
The item must be in its original condition, unused, and with all tags, labels, and accessories intact.

Refund Process:

Contact Us: Get in touch with our Customer Support Team via email, phone, or WhatsApp. Provide your order number and the reason for your refund request.

Return the Item: If your request is approved, we will provide instructions for returning the item to us. Please pack it securely to prevent damage during transit.

Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our refund policy conditions.

Refund Issued: If the item qualifies for a refund, we will process it promptly. The refund will be issued through the same payment method used for the purchase.

Exceptions:

Custom-made or personalized items may not be eligible for refunds unless there is a manufacturing defect or an error on our part.
Shipping costs are non-refundable unless there is an error in the order or the product is damaged upon arrival.
Contact Information:
For refund requests or any related inquiries, please use the following contact information:

Phone: +92 308 0555531
WhatsApp: +92 308 0555531
Email: japancentretex@gmail.com

Your satisfaction is essential to us, and we are committed to ensuring a smooth and transparent refund process. If you have any questions or need assistance, please don't hesitate to reach out to our Customer Support Team. Thank you for choosing Japan Centre Textile.