FAQs

1. What is Japan Centre Textile?

Japan Centre Textile is an online store specializing in authentic Japanese textiles, clothing, and textile art. We offer a curated selection of traditional and contemporary Japanese textile products.

2. How do I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Then, proceed to checkout, where you can provide your shipping information and choose the Cash on Delivery (COD) payment method.

3. What is the shipping cost?

We offer flat-rate shipping charges of Rs. 300 for all orders within Pakistan, regardless of the order size or location.

4. What payment methods do you accept?

We accept Cash on Delivery (COD) as the primary payment method. You can pay for your order when it is delivered to your doorstep.

5. How long will it take to receive my order?

You can typically expect your order to be delivered within 5 to 7 business days, depending on your location and product availability.

6. Can I track my order?

Yes, we provide a tracking number with every order. You can use this number to track the status of your delivery on our website.

7. What is your exchange policy?

We offer a 14-day exchange policy with no questions asked. If you're not satisfied with your purchase, you can request an exchange within 14 days of receiving your order.

8. Do you offer refunds?

Yes, we offer refunds for eligible items within 30 days of receiving your order. Please refer to our Refund Policy for more details.

9. Are custom-made products eligible for returns or exchanges?

Custom-made or personalized items may not be eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.

10. How can I contact your Customer Support Team?

You can reach our Customer Support Team via phone, WhatsApp, or email:
Phone: +92 308 0555531
WhatsApp: +92 308 0555531
Email: japancentretex@gmail.com
If you have any more questions or need further assistance, please don't hesitate to get in touch with our team. We're here to help!