Exchange Policy

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Exchange Policy - Japan Centre Textile

At Japan Centre Textile, your satisfaction is our utmost priority. We understand that sometimes, despite careful consideration, an item might not meet your expectations. To ensure a hassle-free shopping experience, we offer a 14-day exchange policy with no questions asked.

Terms and Conditions:

Eligibility: To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure all tags, labels, and accessories are intact.

Timeframe: You have 14 days from the date of delivery to initiate an exchange. We recommend inspecting your purchase as soon as it arrives to allow ample time for the exchange process.

Exchange Process:

Contact our Customer Support Team: Reach out to our dedicated customer support team via email, phone, or WhatsApp to request an exchange. Provide your order number and details of the item you wish to exchange.

Return the Item: Once your exchange request is approved, we will provide you with instructions for returning the item to us. Please pack it securely to prevent any damage during transit.

Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our exchange policy conditions.

Selection of Replacement Item: Browse our collection to select the replacement item you desire. If the new item's value exceeds that of the returned item, you will be responsible for paying the difference.

Shipping: We will ship the replacement item to you at no additional cost within a reasonable timeframe. You will receive a confirmation email with tracking information once the replacement is dispatched.

Exceptions: Please note that certain items, such as custom-made or personalized products, may not be eligible for exchange unless there is a manufacturing defect or error on our part. In such cases, we will work with you to resolve the issue promptly.

Contact Information:

Address: Shop No. 40, Chawala Centre, Tariq Road, Karachi.
Phone: +92 308 0555531
WhatsApp: +92 308 0555531
Email: japancentretex@gmail.com
At Japan Centre Textile, we aim to make your shopping experience as enjoyable as possible. If you have any questions or need assistance with the exchange process, please do not hesitate to reach out to our friendly and knowledgeable customer support team. Your satisfaction is our commitment, and we look forward to serving you.