Order Cancellations

Order Cancellation Policy - Japan Centre Textile

We understand that circumstances may change, and sometimes you may need to cancel an order. Our order cancellation policy is designed to provide clear guidelines on the process to ensure a seamless experience for our valued customers.

Cancellation Window:
You can cancel your order with Japan Centre Textile within 24 hours of placing it. We recommend reviewing your order immediately after purchase to ensure it meets your requirements.

How to Cancel an Order:
To cancel an order, please follow these steps:

Contact Us: Reach out to our Customer Support Team as soon as possible. You can contact us via email, phone, or WhatsApp, using the contact information provided on our website.

Provide Order Details: When you get in touch, please provide your order number and any relevant details about the order you wish to cancel. This information will help us process your request quickly.

Refund Process:
Upon successful order cancellation within the specified timeframe, we will initiate a refund. Please note the following:

If you made a payment via credit or debit card, the refund will be credited to the same card used for the purchase. It may take a few business days for the refund to reflect in your account, depending on your card issuer's policies.

If you made a payment through other methods, such as a digital wallet or bank transfer, we will coordinate with you to process the refund through the same method.

Exceptions:
Please be aware that certain orders may not be eligible for cancellation, especially if they have already been shipped or are custom-made products. In such cases, we will work with you to explore alternative solutions to meet your needs.

Contact Information:
For order cancellations or any related inquiries, please reach out to us using the following contact information:

Phone: +92 308 0555531
WhatsApp: +92 308 0555531
Email: japancentretex@gmail.com
At Japan Centre Textile, we value your satisfaction and strive to make your shopping experience as convenient as possible. If you have any questions or require further assistance, please do not hesitate to get in touch with our dedicated Customer Support Team. Thank you for choosing Japan Centre Textile, and we look forward to serving you.